Privacy Policy Page

Last Updated: 14 October 2026 At Sardar Travels, accessible through https://sardartravels.in/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, enquire about our services, or book a taxi with us. By using our website or services, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law. 1. Information We Collect We may collect the following types of information when you use our website or taxi services: Personal Information Full name Mobile number and alternate contact number Email address Pickup address and destination Travel date and pickup time Number of passengers and luggage requirements Booking details and customer service communications Payment Information We may collect payment status, transaction references, and booking payment records to manage your reservations. Payments processed through third-party payment providers are subject to their respective privacy and security practices. We do not ask customers to share their banking passwords, UPI PINs, or OTPs with us. Technical Information When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, approximate location derived from technical data, and website usage information, depending on the technologies we use. 2. How We Use Your Information Sardar Travels may use your information to: Process and confirm taxi bookings. Arrange pickups, drop-offs, airport transfers, and outstation trips. Contact you regarding booking confirmations, driver details, and journey updates. Respond to enquiries and customer support requests. Process payments, refunds, and cancellations. Improve website functionality, customer experience, and service quality. Detect fraud, prevent misuse, and protect our business and customers. Comply with applicable legal, regulatory, and accounting requirements. Send promotional messages or offers where permitted by law and applicable consent requirements. 3. Sharing of Personal Information We do not sell your personal information to third parties. We may share relevant information with the following parties when necessary: Drivers and operational staff: To arrange your pickup and complete your journey. Service providers: Such as website hosting providers, payment processors, communication services, analytics providers, and booking technology providers. Legal and regulatory authorities: Where disclosure is required by law or is necessary to respond to valid legal requests. Business protection: Where reasonably necessary to prevent fraud, address security incidents, or protect legal rights. We aim to share only the information reasonably necessary for the relevant purpose. 4. Phone Calls and WhatsApp Communication If you contact Sardar Travels by phone or WhatsApp, we may use the information you provide to respond to your enquiry, confirm your booking, send trip-related updates, and provide customer support. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy. Please avoid sending sensitive financial information through ordinary messages. You may ask us to stop sending promotional communications. Essential communications relating to an active booking may still be necessary to provide the requested service. 5. Cookies and Website Technologies Our website may use cookies or similar technologies to: Remember user preferences. Maintain website functionality. Understand website traffic and visitor behaviour. Measure advertising performance, where applicable. Improve website security and performance. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. 6. Third-Party Links and Services Our website may contain links to third-party websites or services, including Google Maps, WhatsApp, payment providers, and social media platforms. We do not control the privacy practices of these third parties. We encourage you to review their respective privacy policies before sharing information with them. 7. Data Storage and Security We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. These measures may include access controls, secure hosting, appropriate system safeguards, and restricted access to booking records. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure. 8. Data Retention We retain personal information only for as long as reasonably necessary for booking management, customer support, accounting, legal compliance, dispute resolution, and legitimate business purposes. When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal retention requirements. 9. Your Privacy Rights Subject to applicable law, you may have the right to: Request access to personal information we hold about you. Request correction or updating of inaccurate information. Request deletion of personal information where legally permissible. Withdraw consent where processing is based on consent. Raise concerns about how your personal information is handled. Request assistance regarding applicable privacy rights. To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing a request. 10. Children's Privacy Our website and taxi booking services are not specifically directed at children for independent online bookings. We do not knowingly collect children's personal information for unrelated purposes. Where a booking involves a child passenger, the booking information may be provided by a parent, guardian, or responsible adult as necessary to arrange the journey. 11. Data Transfers and Third-Party Processing Some of our technology or service providers may process information on servers located outside your state or country. Where applicable, such processing or transfer will be handled in accordance with relevant legal requirements and appropriate safeguards. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or legal obligations. Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically. 13. Contact Us If you have questions about this Privacy Policy, wish to request access to your information, or want to raise a privacy concern, please contact: Business Name: Sardar Travels Website: https://sardartravels.in/ Phone / WhatsApp: Please use the official contact number displayed on our website. Email: Please use the official business email displayed on our website. We will make reasonable efforts to respond to privacy requests within the time required by applicable law.